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Legal Policy

Refund & Cancellation Policy

This Refund & Cancellation Policy explains cancellation eligibility, refund rules, payment handling, disputes, and service-related conditions across all SYR Mediaworks platforms, brands, products, and digital services.

Effective Date: 07 May 2026
Last Updated: 07 May 2026

1. INTRODUCTION

This Refund & Cancellation Policy (“Policy”) governs refunds, cancellations, reversals, disputes, payment processing, service termination, and related financial matters for all services, products, software, platforms, applications, affiliate systems, cashback systems, APIs, campaigns, subscriptions, and digital properties operated by SYR Mediaworks Private Limited (“Company”, “SYR”, “we”, “our”, “us”).

By purchasing, subscribing to, accessing, or using any of our products or services, users acknowledge and agree to this Refund & Cancellation Policy.

2. APPLICABILITY

This Policy applies to all current and future businesses, brands, domains, applications, products, systems, platforms, tools, subscriptions, services, campaigns, and digital assets operated by SYR Mediaworks Private Limited including but not limited to:

  • Digital Marketing Services
  • Advertising Services
  • Media Buying Services
  • Lead Generation Services
  • Affiliate Marketing Platforms
  • Cashback Platforms
  • Mobile Applications
  • Websites and Landing Pages
  • SaaS Tools and Dashboards
  • CRM Systems
  • Influencer Marketing Campaigns
  • Automation Tools
  • AI-Powered Services
  • Client Servicing Systems
  • Recruitment Portals
  • Analytics and Reporting Systems
  • E-commerce Integrations
  • Performance Marketing Systems
  • API and Software Integrations
  • Social Media Operations
  • Consulting and Agency Operations

3. GENERAL REFUND POLICY

Unless specifically stated otherwise in writing, all payments made to SYR Mediaworks Private Limited are generally non-refundable.

Refund eligibility may depend on:

  • Nature of the service or product
  • Project stage or campaign status
  • Subscription usage
  • Operational expenses already incurred
  • Merchant or third-party policies
  • Contractual agreements
  • Technical resource allocation
  • Digital delivery status

We reserve the right to approve, reject, partially approve, reverse, or deny refund requests at our sole discretion subject to applicable law.

4. NON-REFUNDABLE SERVICES

The following categories are generally non-refundable once initiated, processed, delivered, scheduled, activated, deployed, or consumed:

  • Digital marketing campaigns
  • Advertising and media buying services
  • Lead generation campaigns
  • Affiliate marketing services
  • Cashback reversals due to merchant rejection
  • Software setup charges
  • Custom development work
  • API integrations
  • Automation setup services
  • Consulting fees
  • Subscription activation fees
  • Influencer campaign management
  • Social media management services
  • Technical support services
  • Platform onboarding fees
  • Third-party software licensing costs
  • Cloud infrastructure usage fees
  • Digital products already delivered

5. SUBSCRIPTION CANCELLATION POLICY

Users may cancel eligible subscriptions before the next billing cycle.

  • Subscription cancellations may stop future billing cycles.
  • Previously charged amounts are generally non-refundable.
  • Partial billing cycle refunds may not be provided.
  • Access may continue until expiry of the current subscription period.
  • Failure to cancel before renewal may result in automatic billing.

Users are responsible for managing subscription cancellations before renewal dates.

6. CAMPAIGN CANCELLATION POLICY

For advertising, media buying, influencer, and marketing campaigns:

  • Campaigns already launched may not be eligible for refunds.
  • Advertising spend paid to third-party platforms is generally non-refundable.
  • Creative production costs, setup fees, optimization work, and operational costs may remain payable.
  • Cancellation requests after work commencement may attract cancellation charges.
  • Campaign performance fluctuations do not automatically qualify for refunds.

7. AFFILIATE & CASHBACK REFUND TERMS

For affiliate marketing systems and cashback platforms:

  • Cashback approvals are controlled by merchants and affiliate networks.
  • Rejected, cancelled, refunded, duplicate, or fraudulent orders may result in cashback reversal.
  • Tracking failures due to browser settings, VPNs, ad blockers, cookies, or technical issues may prevent cashback eligibility.
  • Affiliate commissions may be reversed if merchants reject transactions.
  • We do not guarantee cashback confirmations or commission approvals.

8. PAYMENT DISPUTES & CHARGEBACKS

Users agree not to initiate fraudulent chargebacks or payment disputes.

  • Chargebacks without valid grounds may result in account suspension.
  • We reserve the right to submit evidence to payment processors, banks, gateways, merchants, and legal authorities.
  • Outstanding dues, penalties, recovery fees, or legal costs may be recovered.
  • Fraudulent disputes may result in permanent platform restrictions.

9. REFUND PROCESSING TIMELINES

Approved refunds, where applicable, may take time to process depending on banking systems, payment gateways, merchant systems, financial institutions, and operational procedures.

  • Refund timelines may vary by payment method.
  • Banking delays are outside our control.
  • Gateway charges or transaction fees may be deducted where legally permitted.
  • Refunds may be credited to the original payment source where possible.

10. THIRD-PARTY SERVICES

We may rely on third-party service providers including payment gateways, merchants, affiliate networks, cloud providers, software vendors, and advertising platforms.

Refunds, reversals, failures, delays, or transaction issues caused by third-party systems may be subject to their independent policies and procedures.

11. FRAUD PREVENTION

We reserve the right to monitor transactions, campaigns, referrals, user behavior, device activity, and account usage for fraud prevention and operational integrity.

  • Fake orders
  • Fraudulent transactions
  • Abusive cashback activity
  • Bot traffic
  • Unauthorized automation
  • Identity misuse
  • Payment abuse

may result in refund rejection, account suspension, payout withholding, legal action, or permanent bans.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • SYR Mediaworks Private Limited shall not be liable for indirect, incidental, punitive, consequential, or special damages.
  • We shall not be responsible for losses arising from merchant actions, payment gateway failures, banking delays, affiliate network decisions, platform restrictions, cyberattacks, or technical interruptions.
  • Maximum liability shall not exceed the amount paid for the relevant service.

13. COMPLIANCE WITH INDIAN LAWS

This Policy is intended to operate in accordance with applicable Indian laws including but not limited to:

  • Digital Personal Data Protection Act, 2023
  • Information Technology Act, 2000
  • Consumer Protection Act, 2019
  • Applicable GST and taxation laws
  • Payment and financial compliance requirements

14. POLICY CHANGES

We reserve the right to modify, revise, update, suspend, or replace this Refund & Cancellation Policy at any time without prior notice.

Updated versions become effective immediately upon publication unless otherwise stated.

15. CONTACT INFORMATION

For refund requests, billing issues, disputes, cancellations, legal notices, or support-related concerns:

SYR Mediaworks Private Limited
📧 Email: business@syr.co.in

16. ACKNOWLEDGEMENT

By purchasing, subscribing to, or using any SYR Mediaworks services, systems, software, websites, campaigns, applications, affiliate systems, cashback platforms, APIs, tools, or digital products, users acknowledge that they:

  • Have read this Refund & Cancellation Policy
  • Understand the contents of this Policy
  • Agree to the refund and cancellation terms described herein
  • Accept operational, technical, and merchant-related limitations